Call light response time policy and procedure

Hello:

I don't believe in reinventing the wheel. Thus, I am looking for the following:

1. Facility call light response policy and procedure (how long do you allow for CNA to answer call light)
2. Refusal of care policy and procedure.

Thanks.
1: Anwser the call light immidiatly, dropping everything you are doing2: Care can never be refusedThanks.

Please remember than RNs can answer call lights, too.

At my hospital nurse aides do not carry phones, RNs anwser all the call lights

Quote from MilSpecRNAt my hospital nurse aides do not carry phones, RNs anwser all the call lights

I apologize to OP: Nurses of any kind(RN/LPN) can answer call lights, too.

Quote from MilSpecRN1: Anwser the call light immidiatly, dropping everything you are doing

Quote from kool-aidePlease remember than RNs can answer call lights, too.

1/ As soon as possible2/ Discipline

Quote from blondy2061hYou're kidding, right?

Quote from MilSpecRN1: Anwser the call light immidiatly, dropping everything you are doing

In the rehab facility I worked last, we (CNAs or RNs) were to answer call lights within 3 minutes. Of course, that rarely ever happened. When you have 2 CNAs trying to get 14 people to bed all at the same time and 1 RN trying to give meds to those 14 people so they can go to sleep, some patients are gonna have to wait quite awhile. Usually, someone would run into the room, find out what they needed, and say they would return as soon as possible. As for refusal of cares - the CNAs are to encourage the patient to let them help, but it is up to the patient if they want to brush their teeth or get washed before bed. You cannot force someone to do something. CNAs were to document whatever cares were offered and refused.

Quote from backatit2i don't think that's unreasonable. obviously if i'm dressed out bc a patient is in isolation and i'm changing their bed i'm not going to stop what i'm doing, undress, and go answer the light that is probably, "can i get my pain meds" or "will you bring me some ice," BUT if i'm in the hall or in a patient's room that i'm able to step out of, i do think you/i should (and i do) go and answer it immediately. if it's "will you bring me some ice" i will finish up what i'm doing and then get some ice. if it's, "i need to go to the bathroom" i will go to their room right then if what i was doing can wait. when you gotta go, u gotta go!