Pt.s threatening bad feedback on customer service surveys

So, tonight the patient of another nurse requested a pair of pajama pant because although he was told not to wear underwear to Cath. Lab, he did & they cut them off. He's a bigger guy and the only size pants we had was a large, but not large enough for him. While his hurse was off the floor picking up a transfer he starts making a stink about how's he's paying $1800.00 to be have this procedure and we don't even have a pair of pants to fit him! I checked every other unit on our floor & there weren't any. He then goes on to threaten that we just better wait till he gets that cutomer satifaction survey! Over a pair of pajama pants!

This is getting ridiculous. 1st-Not even my patient, 2nd-Now patients are threatening us with bad surveys!

This guys is a diabetic with a blood sugar of 194 tonight who just had a sheath placed & he's been drinking coffee and juice and eating snacks all night. Why do we even both if we are just gonna let them run all over us anyway.

I'm so disheartened by the reality of nursing.
i can honestly care less if a patient wants to complain. do not worry about what a patient writes on a customer satisfaction survey unless you are management!!! try your best to deliver great patient care then let it go! if a patient threatens me, i take the threat to my charge nurse unless i am able to de-escalate the situation myself. remember you are only human and not a miracle worker! on the other hand if i have patients who say nothing but good things about me and my care, i am sure to repeat my name before they exit the er and remind them about the survey. :d this seems to severely off-set the one or two complaints i get a month. gl!

Honestly, if we start to let the thought of what someone may write on a customer service survey influence our judgement in any way, something bad may eventually happen. I think the best I can do is prioritize my tasks, try to be as courteous as possible, and go the extra mile if I have the time to do it. If I know I should take care of "A" first, but "B" is loud and threatening, I should still take care of "A" and let the chips fall where they may. I have to be able to sleep at night. The rest isn't up to me.

I wouldn't worry about that pt's complaint. I have so much better things to do at work than to worry about a pt that is just going to constantly complain. Same way I don't take it personally when a pt wants to sign out AMA.

I've told patients "Well you need to do what you feel is necissary." There's no reasoning with this guy and maybe if people complain enough about us not having supplies on the floor management will think about stocking us.

I don't sweat it. They only threaten you with it if they think you care one way or another.

Quote from manatee111So, tonight the patient of another nurse requested a pair of pajama pant because although he was told not to wear underwear to Cath. Lab, he did & they cut them off. He's a bigger guy and the only size pants we had was a large, but not large enough for him. While his hurse was off the floor picking up a transfer he starts making a stink about how's he's paying $1800.00 to be have this procedure and we don't even have a pair of pants to fit him! I checked every other unit on our floor & there weren't any. He then goes on to threaten that we just better wait till he gets that cutomer satifaction survey! Over a pair of pajama pants!This is getting ridiculous. 1st-Not even my patient, 2nd-Now patients are threatening us with bad surveys! This guys is a diabetic with a blood sugar of 194 tonight who just had a sheath placed & he's been drinking coffee and juice and eating snacks all night. Why do we even both if we are just gonna let them run all over us anyway. I'm so disheartened by the reality of nursing.

I'm in the OR and routinly take underwear off pts that were supposed to have it off before coming to the OR. Yes, it's annoying and a PITA but come on, the folks in the cath lab couldn't take this guys underwear off and put it in a bag.....PLEASE...I know we shouldn't have to do all this junk a pt should be able to do for themselves but we do. I'll bet when the cath lab was cutting them off they were gripping about ya'll not doing your job, heaven forbid we help each other out.Again, I do this on a routine basis, no it's not fun taking the underwear off a large person but unless it's an emergeny I'm not cutting anything off anyone.Sorry if this sounds rambling, I'm still asleep:zzzzz

Shoot, a pt's demand the other night amounted to him threatening to hold his breath if he didn't get his way. Except for him, I'd never heard that from anyone older than three!

The demand for custom PJs is the same as a demand I received one night to go get the pt a double whopper at 0300 (of course against dietary orders). I simply said "I wish I could help you, but I can't leave or I'd lose my nursing license." So you could have told him there wasn't any such in the hospital, and you'd be glad to get them, but you couldn't abandon your pts or you'd lose your nursing license. These manipulators are fishing, and if they don't get a strike, they'll throw the hook into another part of the pool. Keep it short and sweet and you'll be forgotten in less than a minute.

Quote from eriksolnI don't sweat it. They only threaten you with it if they think you care one way or another.

Quote from MeriwhenTell me about it. I'll occasionally get patients who threaten to go AMA but back down when I say, "if that's what you really want, sure, I'll call the doctor while you pack." Psych nursing helps you develop a tough skin about these things

HA!! I have a patient right now "rushing" down to the Admin office to complain because we arent doinig enough. 3 minutes ago this man wasnt able to wheel his w/c to get from his room to the desk, needed help,... couldnt get from the desk to the end of the hall, needed help, ....but because we couldnt help.. he turned his w/c in the opposite direction & headed for the Admin office. Puhleeze!! He wants to transfer off our unit because we arent doing enough for him. He is the biggest buffoon, says one thing but dosent even believe his own words, 2 mins later he is doing exactly what he said he wouldnt do. Ergo... I think he has dementia and is using anger to try to cover for it. Therfore when someone comes at you with an unrealistic request, or threat, remember they are sick and scared, and more than likely an ass before they were sick and scared.Tell 'em to pipe down ( nicely) and youwill try to make his demands a reality, but youre a Nurse, not a merlin. ( nicely)