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What would you say???

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A Dr from another country asked one of the nurses I worked with if she can read English? She was asking this DR. about an order !! Then I heard another DR ask why the nurse wasn't at the nurses station quicker ... Are the nurses deaf? The nurse was in the room with a patient !! In both cases the nurses never said a word back to either of the Doctors !!
What would you have said and has this ever happened to anyone ? How did you handle it? Thank
you all in advance !!
Quote from ohmeowzer RNA Dr from another country asked one of the nurses I worked with if she can read English? She was asking this DR. about an order !! Then I heard another DR ask why the nurse wasn't at the nurses station quicker ... Are the nurses deaf? The nurse was in the room with a patient !! In both cases the nurses never said a word back to either of the Doctors !! What would you have said and has this ever happened to anyone ? How did you handle it? Thankyou all in advance !!

Comment:
But we are not worth less, why should I be traeted with disrespect, implying incompetence?If a nurse questions an order than she needs clarification, she is responsiblefor administering the medication and she advocates for the patient.Such reactions will create fear especially to new grads when starting their nursing career, we advise them to ask if sth. is not clear and then they receive unqualified and reluctant answers!Maybe doctor�s bring the business in, but they depend on the nurses working with them!We want/should/must work in an interprofessional team, this team will only be successful if everyone in the team is treated with respect and acknowledgement.Just think the other way round, what would happen if a nurse accuses a doctor to be incompetent?It is not my nature to fall silent, and my experiences are positive if you approach to the conflict in a careful, elaborate and respectful manner!Saying nothing is not the solution!

Comment:
If I'm trying to clarify an order and a doctor responds to that by asking me if I can read English I will not meekly accept it for any reason. I suppose it might be more infuriating if a person who isn't accustomed to writing in English asked me that, but rude is rude, and if it's out within earshot of co-workers it is even more unacceptable to me.The second situation-- if the doctor was at the nurse's station aggravated because the nurse he called didn't appear fast enough, and it was sort of a general "are the nurse's deaf?" I'd probably blow it off. If he or she said directly to me "are you deaf?" nope, not going to let it go by.

Comment:
Sometimes, it is simply an advantage being 6' 200 lbs.Maintain professional decorum at all times, lower your tone and increase the level of vocabulary used, this is leadership by example. Eventually even the most daft individual will get it.

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Quote from Flying ICU RNSometimes, it is simply an advantage being 6' 200 lbs.Maintain professional decorum at all times, lower your tone and increase the level of vocabulary used, this is leadership by example. Eventually even the most daft individual will get it.

Comment:
Quote from Flying ICU RNSometimes, it is simply an advantage being 6' 200 lbs.Maintain professional decorum at all times, lower your tone and increase the level of vocabulary used, this is leadership by example. Eventually even the most daft individual will get it.

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Quote from nursel56Yes, height/weight definately an advantage! Can we rent you for our 4'11" nurses for when they need to get up in somebody's face? Who ya gonna call? Ha- just a bit of levity flyingicurn---

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I am female and don't have issues with it. I would say "in fact I DO read English quite well, including the hospital policy on clarifying unclear orders. When you are prepared to work together professionally I will be ..."(ex- in the med room, at nurse's station, etc). The sad thing is, people like this enjoy picking on the weak. I don't intend to be this person. I am respectful and kind to them, and expect the same.I agree, it seems some "respect penises" but I have also found they respect cojones, even ones that are just figurative

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Quote from FribbletBeing male certainly helps. I notice my male colleagues are treated differently by the MDs. Docs just seem to have more respect for penises. /shrug.

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Quote from Mona77But we are not worth less, why should I be traeted with disrespect, implying incompetence?If a nurse questions an order than she needs clarification, she is responsiblefor administering the medication and she advocates for the patient.Such reactions will create fear especially to new grads when starting their nursing career, we advise them to ask if sth. is not clear and then they receive unqualified and reluctant answers!Maybe doctor�s bring the business in, but they depend on the nurses working with them!We want/should/must work in an interprofessional team, this team will only be successful if everyone in the team is treated with respect and acknowledgement.Just think the other way round, what would happen if a nurse accuses a doctor to be incompetent?It is not my nature to fall silent, and my experiences are positive if you approach to the conflict in a careful, elaborate and respectful manner!Saying nothing is not the solution!

Comment:
lol even though I'm a new nurse I have come across lots of jerks that were doctors or administrators. It is hard not to encounter people with bad attitudes in any line of work. I worked customer service for years before becoming a nurse. The bad attitudes, foul language, and just total disregard of other was prevalent from all types of people. It drove me crazy . But I never let it effect my work. I even had a doctor get mad that I did not refer to her as doctor(this is when I worked at a customer center for a telephone company ), how was I supposed to know she was a doctor? So my advice would be to ignore it, or say something that will not escalate the problem. Even though it may be hard, arguing or name calling especially in front of the patients would just be as inappropriate from the nurse. But its not only doctors with bad attitudes in hospitals. Nurses treat other nurses like crap. I've seen RNs do some really callous stuff to CNAs and LPNs. I'm not sure when the "I'm better than so and so because I'm an RN and she/he's not' attitude became so prevalent in nursing. I have to say the relationships between experienced nurses, new nurses, and nurse aids is what is the bigger issue. Doctors can have sticks up their behinds all day and it still wouldn't have a huge effect on patient care. But if the communication between the nurses break down it makes a stressful and unsafe work environment.

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On the rare occasion I am spoken to in that manner, I stop what I'm doing, stand up/turn to face him/her, look him/her straight in the eye, put on my mom face and say "Did you seriously just say that to me?" The two times I can recall having to say that, each time the doc has mumbled, looked away, and then said something like "Well, I'm just frustrated because I've written that order twice now/had to clarify several times/whatever." To which I responded, "Let's go back to the desk and enter the order in the computer so that there can be no question about what you have ordered." As we're walking to the desk, I've said "Believe me, I know the computer system is frustrating. Don't take it out on the nurses, though. I'm sure you're aware that we're required by hospital policy to clarify these type of things." I want to make clear that I am not going to take that crap, that I'm on their side, and that I am willing to help.I've wondered what I'd do if the doc would go toe to toe with me and start berating me. My natural inclination is likely to ask him to step outside and then start swearing a blue streak that would make a pirate blush. I'm hoping that I'll be able to keep my cool and remain professional. Or at the very least just tell him "Don't fing yell at me because you don't know the basics of how to write fing orders." and walk away.
Author: peter  3-06-2015, 16:46   Views: 655   
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