experience –
Seriously?????Rating: (votes: 0) Scary when you realize what's out there........I had some horrible experiences when my father took suddenly ill and passed away. It's amazing the ineptness that is prevalent out there! Comment:
A) Good for you, a caring compassionate person - you'll be blessed.B) Print out your complete post. Sign it with contacting info. Make several copies and hand deliver to ED supervisor, pt's PMD, copy for husband/couple, and one for yourself.
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Have you made the hospital administration aware of the issues? That's what I would do. Is there an ombudsman or patient advocate at that hospital? Even a Social Worker might be able to help with the hearing issues.But to get action, you are going to have to talk with some people in authority at the hospital. Good luck to you. It sounds like this facility needs some definite improvement.
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Sounds to me as if you were dealing with people who don't have all their marbles rolling around inside their heads.
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No, you are not off base, kudos to you for showing concern for your neighbors--I wish more people were like that. I hope the wife is ok although I feel as though healing may take some time.
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I agree with jmrusa.......this shouldn't be just complained about here. (Not that we mind helping you out and giving you feedback) You are totally on target here. That kind of treatment is absolutly not okay for any patient--elderly or not. Include as many specific name as you can so they can pinpoint the problem. I might also, in addition to the letter, feel the need to have a conversation with the ER nurse manager. Its sad that the elderly need people to advocate for them, but they do. Gotta tell you I would have been livid and taking care of the problem then and there.....and maybe not so nicely. Not the quiet type when I see this blatant mistreatment. If you don't speak up this treatment will continue with the next patient through the doors.
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I've been to the dr's and hospital with my mom and grandma several times. It scares me and makes me wonder about people who are alone with no one else to help them.
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Thank you all. I have taken your advice and have typed up a letter. I am bringing it to my neighbor to read and sign and he and I will present it in about 30 mins. I questioned as much as I could and took as much initiative as I could, but I am not a family member, so I am limited. I do have the husbands blessing to press forward with complaints and he is willing to speak to the appropriate managers. Thanks agian. You are all sooooo smart!
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I know how you feel, I was in ER with my dad who cracked his ribs and they didn't even give him a pillow for his head or adjust the bed for comfort. Just in and out tons of people. I always think don't these people have grandparents? But good for you on following up hope it helps the next elderly person.
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You sound like an excellent CNA and a very caring person. Your neighbor was lucky to have you with her at such a vulnerable time. I'm glad you are moving forward with a complaint. Be sure to give one to the NM, ED Manager, patient's doctor, CEO, HR, and Risk Management. The neighbor seems more than happy to have you take charge here so do it. Ask questions today when you visit and don't be easily put off. And get the foley out if it isn't already. There is NO need for it. Make sure her hearing aid goes back in also. That will give her some control back.
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Wow... that is awful! Yes, take initiative and give the hospital hell! I once dealt with an ER doc who was discharging patients before he had even seen or assessed them! It seems with healthcare today, its great or horrible... there's no in-between.
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I'd be calling anyone and everyone I could. It does NOT matter that you aren't her daughter, you are a very close friend and what was done to her was wrong on so many levels. Go to the ombudman also....and the unit manager.
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