I volunteer at a hospital & am wondering what the patients call the unit secretary on

Please read whole thing before replying! thanks much
I know it's a silly question, but I couldn't find the info anywhere! So anyway, just like the title says, what do the patients call the unit secretary through? On the receiving end, at the nurses' station, there's a boxy telephone of sorts that rings whenever a patient 'calls' and the room number comes up on a small screen. It can also be used to call patients by punching in their room number. And whoever is using it has to hold down a button to record the conversation (for legal reasons). Is it a intercom system of some sort? A special telephone? A call box? Other??? Sorry for this silly question and thanks in advance
It rings through to the secretary after the patient hits the call button in their room. The call button is either on the bed or on the thing that looks like a remote control that also has the TV controls and the light switches.

It sound like the call light system, that is connected to the gizmo in the patient room that they press when they want the nurse or aide/tech.

Unit Coordinator where I work.

Everywhere I've worked they have been called the ward clerk.

I never thought about what that phone system is called? We certainly don't use it to record conversations or requests where I work. I think a unit clerk would have the answer you want .

Many of these systems have buttons to hold down, so the specific room is being addressed or listened to.... not to actually record them.

Quote from xtxrnMany of these systems have buttons to hold down, so the specific room is being addressed or listened to.... not to actually record them.

I think we just call it the Hill-Rom, cause thats who makes ours. We can use it to locate staff (if we are wearing our locators...), as well as respond to call bells with the phone receiver thing.