What is this Press-Ganey business?

1 Never heard of it until I started using this site. I've seen it referred to a bunch of times on here. My facility doesn't use this, so I have no clue. I googled it -- apparently it is some sort of QA/QI company that sends out surveys to patient post-discharge....and what exactly do the hospitals do with this information? From what I've seen on here, it makes nurses lives miserable.

So internal QA/QI departments aren't good enough anymore?
It's an attempt by management to get in touch with patients. They could accomplish the same thing much more cheaply by going into the rooms, but--ya know.

I think a lot of hospitals went to Press-Ganey to gather more uniform information. Internal QA/QI audits were good, but you can't really compare them to Hospital X down the street when they're using PG scores. And since we're all about comparison, especially with everyone trying to get Maaaaagnet these days, it's important to be on the same page.

It is a method of measuring a facilities quality and customer service through an independent impartial third party.The value of using an independent impartial third party should be obvious.

Quote from Asystole RNIt is a method of measuring a facilities quality and customer service through an independent impartial third party.The value of using an independent impartial third party should be obvious.

It is the survey god. The yardstick by which the hospital measures your performance.

Quote from grandmawrinkleOK, I see. Like the value of the Joint Commission is obvious.

Quote from Asystole RNIt is a method of measuring a facilities quality and customer service through an independent impartial third party.The value of using an independent impartial third party should be obvious.

Quote from imintroublePatients are not the most impartial people in the world.

Quote from Asystole RNHospitals are fighting more than ever for patients, customer service has been cited as an extremely important factor.

Quote from grandmawrinkleHas anybody actually proven that Press-Ganey scores increase business for hospitals? It seems to be that is what you are trying to get at with the "fighting for patients" quote, am I correct?Alternatively, I wonder how much of the health care dollar goes in Press-Ganey's back pocket for these types of evaluations....?

they are evil. EVIL I tell you! theyre little surveys for our "customers" at our "day spas" to fill out and say things like "my nurse was not in the room 1 min after i called" or "my nurse forgot my ice cream!" or "my nurse kept waking me up all night!" aye aye aye...

Quote from chloecatrnI think a lot of hospitals went to Press-Ganey to gather more uniform information. Internal QA/QI audits were good, but you can't really compare them to Hospital X down the street when they're using PG scores. And since we're all about comparison, especially with everyone trying to get Maaaaagnet these days, it's important to be on the same page.