How would you respond to staff who are obviously disrespectful to patients?

How would you deal with peers/coworkers who talk down to patients and are obviously rude and disrespectful to them?
Quote from YiggsHow would you deal with peers/coworkers who talk down to patients and are obviously rude and disrespectful to them?

I'd like to know the answer to that, too. It just stuns me. I've only seen one nurse act that way, and thankfully, she is no longer around. She was very aggressive to co-workers as well as patients. You really couldn't say anything to her without her exploding. I am not a person who backs away from confrontation, but she even intimidated me.

I hate dealing with staff that are like this! I work baylor and there is a nurse that is known for being rude to patients and family. She once stood at the nursing station and refused to give a patient's son her name because he was going to report her nasty behavior. She lies and tells family that she's an RN and she's not. I've personally reported her! I try my best redirect her nasty behavior but it doesn't work. Ive only known her three years and she has been very consistent with being rude and disrespectful

I usually call someone out if I hear them talking rude to a patient. At first, I may say something like, "whoa, that was uncalled for." or "I hope you weren't percieved as rude and I just thought you were being." I have no right to send anyone home or write anyone up but it really burns me up to hear "professionals" speak to people that way.

Quote from prettyinbluI hate dealing with staff that are like this! I work baylor and there is a nurse that is known for being rude to patients and family. She once stood at the nursing station and refused to give a patient's son her name because he was going to report her nasty behavior. She lies and tells family that she's an RN and she's not. I've personally reported her! I try my best redirect her nasty behavior but it doesn't work. Ive only known her three years and she has been very consistent with being rude and disrespectful

Quote from xtxrnThe "honey", "sweetie", or other condescending terms- those got verbal (non-documented) warnings. Especially in LTC, those are not allowed- and I'm glad. Makes it too easy to not even bother learning the person's name- and some 'kid' calling an elder by those terms is just uncalled for disrespect- oriented or not....didn't have anybody with the actual name of Honey or Sweetie- and to a confused resident, they don't know who the staff is talking to when addressed like that

Quote from emilyrose87THAT really irritates me. Some people think it's endearing, but it just irks me! If I were elderly, I would feel like a baby if a (usually much) younger person called me honey, sweetie, or dear. I know people think it's sweet and nice, but if you don't want to look up someone's name on their chart or on the computer before going into the room, just don't call them anything, please. But what do I know, I'm just a noob pca. I also hate it in general when anyone (other than someone I love) calls me that. i.e. today a pt's husband called me sweetheart and dearheart a few times.... it weirds me out!

This behavior really gets me, it's one of my biggest pet-peeves!I came accross it especially during my work in LTC. I would take the person aside and try to talk to them...educate, show them what they were doing...explain just how wrong this is. Sometimes they were oblivious to what they were doing, some just plain didn't care. Those that didn't care were obviously in the wrong profession, they were wrote-up and disiplined.The way I see it we are here for our pts, there is no room for being rude and disrespectful!

Quote from xtxrnThe "honey", "sweetie", or other condescending terms- those got verbal (non-documented) warnings. Especially in LTC, those are not allowed- and I'm glad. Makes it too easy to not even bother learning the person's name- and some 'kid' calling an elder by those terms is just uncalled for disrespect- oriented or not....didn't have anybody with the actual name of Honey or Sweetie- and to a confused resident, they don't know who the staff is talking to when addressed like that