Help with interview questions

Please help me choose the best answer for this questions. Thanks.

1 When a patient complains, what should you do?

Find out what is going wrong and what you can do about it.

Ask a supervisor to get involved.

Do what you can to make the patient feel happy and satisfied.

Listen and apologize.

If it is a valid complaint, address the problem right away.

Apologize and assure them it will not happen again.

2 - In your immediate work area, you are at capacity. You have two additional patients who need attention. What would you do?

Let them know they will have to wait their turn

Make them comfortable while they are waiting

Talk to my supervisor

Rearrange the circumstances and try to accommodate them

Find another place for them to receive care

Wait for an open spot

3 - How should a patient be treated?

Individually

Like you want to be treated

Fairly

According to the hospital's policies

The patient is always right

Like a guest in my own home

As their condition requires

4 - What is more important?

To respond to the situation

To respond to the people

Be consistent with who you are

Respond first to the needs of others

It is important to take everything into account

To respond quickly

5 - What if what your patient wants and what is medically best are in conflict? What would you do in this circumstance?

Do what the patient wants

Change the patient's mind

Do what is medically right

Try to do both

Re-evaluate what is really best for the patient

Depends on the severity of the circumstances

6 - What do you do if different symptoms suggest different diagnosis?

Rerun the tests

Consider multiple ailments

Identify the ailment that includes all of the symptoms

Search for other symptoms

Treat the most likely ailment

7 - Who should be in charge?

Me

The person who has the most experience

The person with the most formal training

The person who has been in charge before

Whoever is assigned to be in charge

The person who can do it best

Here's what I can say as a general theme on all of the questions. Most facilities are big on apologizing. But in a general way "I am sorry that this is not going how you envisioned." It is important to look at the "whole picture", use your resources, get your charge involved (you should ask for guidance when there is a real sticky patient relations issue).You can only point out to the MD strange test results. Nurses do not medically diagnose. (unless they are NP's). You can change your nursing diagnosis, (or add to existing ones) but otherwise, you can not medically diagnose a patient.Nurses should be in charge who are both knowledgeable and efficient in the unit. "I know what I know, but I quickly recognize what I don't know. I can use resources to find the answers I need, however"Go with your gut. Know the facility's mission statement, and use it to reference your practice. Take a quick look at HCAPS of the facility and use that as well "I am impressed that this unit consistently has a 90 or above on "nurse cares about me as a person" in your surveys. This closely resembles my practice."Best wishes!

Sounds like homework?