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Interview @ MD office

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I'm interviewing for a job in a doctor's office, and have no experience. I'm ready to be asked why I'm moving from LTC to doctor's office, and I think a poetic version of the truth is appropriate: Though I love the geriatric population, LTC industry does not allow me to be the nurse I want to be, or that my residents deserve. <-- Anyone think that's inappropriate? Could be worded better? That's my first "draft." I'll follow it up with something such as.. I think the office nursing is an ideal fit for me because I have a natural talent for and background of customer service skills. I worked for years in the food service industry and always "front of the house," because of my people skills, and I'm a personality that my employer's have always wanted to have up front.

All of that, of course, is true. I am aware that the "customer service" is very important to employers in all kinds of nursing nowadays, and though sometimes it's a pain in the you-know I do have a knack for it.

My question, other than comments/suggestions on the above, is this: What kind of questions can I expect from an interviewer in a doctor's office? I'd appreciate a chance to think them through! Thanks.
Well, it is true about LTC not letting you be the nurse people deserve. However, the same problem exists everywhere- time and budgetary concerns (money) don't let anyone be the nurse that patients deserve.Also, I wouldn't compare nursing with the fast food industry, even if you have customer service skills- you'll find yourself working at the front desk, checking people in. Let the MD see your people skills in the interview by how you interact with him.

Comment:
Quote from thinkertdmWell, it is true about LTC not letting you be the nurse people deserve. However, the same problem exists everywhere- time and budgetary concerns (money) don't let anyone be the nurse that patients deserve.Also, I wouldn't compare nursing with the fast food industry, even if you have customer service skills- you'll find yourself working at the front desk, checking people in. Let the MD see your people skills in the interview by how you interact with him.

Comment:
I just wanted to clarify, I said food service industry, not "fast food,"... Not that there's anything wrong with it, but I've never worked in fast food. I'm talking about everything from hostess/cashier/server to line cook, sometimes in family, sometimes in upscale restaurants. And I can see how that kind of comparison could be confusing, which is why I asked for feedback (thank you!). I think what I am trying to communicate is that I understand that health care has become more than health care to hospitals, doctor's offices, even LTC facilities - we are "selling" ourselves to our patients and their families, bending over backwards to make them happy. (Ever see a doc write an order for an antibiotic or for a lab test at the insistence of a family member? How about how nursing management attitude has changed about what nursing job duties should include - anything/everything the patient wants and you're not allowed to say no?) I'm talking about health care that has also become a competitive customer service market. I'm good for that market. That's what I mean. I'm just not sure how to say it now.Does anyone have any other ideas about what other questions might be asked, specifically for a job at an outpatient office?

Comment:
Quote from pistolchickI just wanted to clarify, I said food service industry, not "fast food,"... Not that there's anything wrong with it, but I've never worked in fast food. I'm talking about everything from hostess/cashier/server to line cook, sometimes in family, sometimes in upscale restaurants. And I can see how that kind of comparison could be confusing, which is why I asked for feedback (thank you!). I think what I am trying to communicate is that I understand that health care has become more than health care to hospitals, doctor's offices, even LTC facilities - we are "selling" ourselves to our patients and their families, bending over backwards to make them happy. (Ever see a doc write an order for an antibiotic or for a lab test at the insistence of a family member? How about how nursing management attitude has changed about what nursing job duties should include - anything/everything the patient wants and you're not allowed to say no?) I'm talking about health care that has also become a competitive customer service market. I'm good for that market. That's what I mean. I'm just not sure how to say it now.Does anyone have any other ideas about what other questions might be asked, specifically for a job at an outpatient office?

Comment:
Office is much about fitting in. When you get there watch the front desk, try to get a vibe. Take it all in. You can tell a lot by how they all look, and interact with each other.
Author: jone  3-06-2015, 16:53   Views: 425   
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