Do Press Ganey Scores measure Quality Care?

3 Found an interesting article,....While many of us have made these same observations, it is nice to see it being brought to light among professionals. Perhaps something will change,

http://www.medscape.com/viewarticle/...b%3Fsrc%3Dstfb
Nobody with half a brain has ever linked high patient satisfaction with improved outcomes.People love Mcdonalds. That doesn't make it healthy.

Uhm....no. Patients are upset over not getting all the narcs they want and are angry that they weren't fed when they are NPO...those surveys have LITTLE to do with the quality of care.

Quote from Esme12Uhm....no. Patients are upset over not getting all the narcs they want and are angry that they weren't fed when they are NPO...those surveys have LITTLE to do with the quality of care.

Those surveys have absolutely NOTHING to do with quality of care. I refuse to fill them out when I get them. If I have a complaint I know who to go to. I have only done this twice. Once in regards of the care of my son at an urgent care where the nurse had extreme difficulty drawing up oral meds in a syringe (yes I mean extreme difficulty). Another time when a resident ticked me off in the way he was treating my grandmother.

While I definitely agree with the article, I don't think it is wise to "throw out the baby with the bath water." Some of the information obtained in such surveys is valuable. (e.g. Did people leave the hospital feeling like they understood their discharge instructions?) The problem with these surveys is that most people (including hospital administrators) don't know how to properly interpret or use the data they generate. They also don't always ask the right questions. (e.g. finding out if the patient would be satisfied only if they got that antibiotic or pain med.)

Quote from llgWhile I definitely agree with the article, I don't think it is wise to "throw out the baby with the bath water." Some of the information obtained in such surveys is valuable. (e.g. Did people leave the hospital feeling like they understood their discharge instructions?) The problem with these surveys is that most people (including hospital administrators) don't know how to properly interpret or use the data they generate. They also don't always ask the right questions. (e.g. finding out if the patient would be satisfied only if they got that antibiotic or pain med.)

The way Press Ganey survey exists, it has nothing to do with QUALITY OF CARE received per se. It measures SATISFACTION WITH TYPE OF CARE received, which may or may not have anything to do with quality. McDonald's was a good example of high satisfaction with low quality.

Quote from KatieMIThe way Press Ganey survey exists, it has nothing to do with QUALITY OF CARE received per se. It measures SATISFACTION WITH TYPE OF CARE received, which may or may not have anything to do with quality. McDonald's was a good example of high satisfaction with low quality.

"Obamacare has budgeted $850 million in reduced Medicare reimbursement for hospitals with lower scores."This is the entire crux of the article right here. Between key words, phrases, scripting, and other robotic foolishness in an attempt to give an elaborate illusion, there is little practice of nursing.

With questions like, how often did you get help as soon as wanted when you pressed the call button...what do we expect?

Quote from Lil'mamaWith questions like, how often did you get help as soon as wanted when you pressed the call button...what do we expect?

I think maybe we confuse different types of "customer satisfaction" survey's. Press-Ganey, along with other vendors, offer generic customer satisfaction surveys which don't really have much to do with the quality of care provided.Press-Ganey also administers HCAHPS surveys (the ones that can affect reimbursements), which clearly have some relation to the quality of care provided. It's pretty basic stuff, did staff explain medications before giving them, did they do proper discharge teaching, etc which seems pretty reasonable; if you don't do the job well then you don't get paid well.